Our Caring and Dedicated Staff

Julia Ebbers

Office Manager, Certified Nurse Assistant, Licensed Hearing Instrument Specialist

Julia is the graceful beauty you will meet if you visit our Scottsdale office. As office manager at Friedman Plastics & ENT, Julia harbors an environment that is collaborative, supportive, and warm. When she greets you at the front desk, you will feel right at home. Julia is courageous and intelligent as her desire to further her education earned her a degree as a certified nurse assistant and licensed hearing instrument specialist. She is readily available to help our patients with insurance authorization, scheduling, and patient coordinating. Julia has been with us since February of 2017 and she enjoys being a part of a continuously expanding office and watching the practice grow.

Julia is a California native, but she has lived in Arizona since 2010. She has a passion for animals and enjoys being active outdoors doing water sports and spending time with her four dogs and family.

Chris Beckham

Hearing Health Specialist

Chris is a foremost expert on hearing health and has been in the hearing industry since 2003. He has acquired a tremendous amount of experience in this time working in all aspects of the field and for two of the top three hearing aid manufacturers. He has an exquisite understanding of hearing aids through his time doing research and development of the technology. Chris has also been in the front lines of treating patients through clinic work, managing multiple hearing aid practices, and training audiologists and hearing instrument dispensers. On top of this, Chris is an educator and presented to state professional hearing groups and held seminars for the general public. In 2020, he decided to start his own practice to increase the quality of care to the people who need it the most. When he is not helping people with the gift of hearing, he is spending time with his two adult boys, being active in the community, practicing Brazilian Jiu Jitsu, and reading comic books.

Heather Ann Cruz-Miranda

Payson Office Manager

Heather is the ray of sunshine you will meet if you visit Dr. Friedman's ENT practice at his Payson office. Heather has so many important roles that help with all aspects of the practice's success. To start, she is the Payson office manager and front office coordinator helping make certain you have a wonderful experience when you come through our doors. Some of her responsibilities include scheduling, billing, and rooming patients. In addition to this she is hands on with patient care, assisting sinus procedures, skin closures, and many more. She performs VAT testing, the epley maneuvers, allergy testing, allergy shots, and home sleep studies.

Heather is an Arizona native and will make you feel right at home. She was born in Flagstaff, Arizona and currently lives in Payson. She spent a majority of her childhood in Georgia, so she comes with that great Southern warmth and hospitality. Heather and her bustling toddler do absolutely everything together. In addition to being a great mom, Heather also really enjoys adventures in the outdoors including kayaking, paddle boarding, hiking and traveling to see new places.

Alejandra Villalobos

Medical Assistant, Patient Care Coordinator, and Plastic Surgery Scheduler

Alejandra is a wonderful individual who helps with both the ENT and plastic/cosmetic surgeries. She wears many hats including being a certified Medical Assistant with a degree from Carrington College. She excels in the professional environment and brightens up the office with her fun spirit. As patient care coordinator, Alejandra makes sure all patients are being taken care of and feel as comfortable as possible. In addition to all this, she is also the point of contact for plastic and cosmetic surgery scheduling and will assist throughout your whole experience. She speaks both Spanish and English and can assist our Spanish speaking patients with their needs.

Alejandra was raised in Sedona, Arizona and moved to Phoenix, Arizona to continue her education in health care. She likes to spend time with her family and friends on the weekends.